Complaints
Complaints Procedure
How to raise a complaint with Ideal Homes and how we handle it.
Our commitment
We aim to provide an excellent service to every client. If something has gone wrong, we want to hear about it so we can put it right.
How to make a complaint
- Email info@idealhomes.ae with the subject “Complaint”, or call us on +971 4 379 4482.
- Include your name, contact details, the property or reference involved and a description of the issue.
- We will acknowledge your complaint and a senior team member will review it.
- We will investigate and respond to you in writing with our findings and any action taken.
If you are not satisfied
If you are not satisfied with our response, you may ask for your complaint to be reviewed by our management. You can also contact the Dubai Land Department / Real Estate Regulatory Agency (RERA), which regulates real estate brokers in Dubai.
Submit a complaint
Fill in the form and a member of our team will get back to you promptly.
Talk to Ideal Homes
Speak to a RERA-certified specialist about buying, selling, renting or managing property.
Visit usOffice 504, Al Sama Building
Al Barsha 1, Dubai, UAE
Call us+971 4 379 4482
Email usinfo@idealhomes.ae
Speak to an Ideal Homes specialist
Buying, selling, renting or investing in Dubai? Our RERA-certified team is ready to help.